FAQ
Frequently Asked Questions (FAQ) - Urban Trendz
1. Do I need an account to order?
No, it is not mandatory to create an account to place an order. You can also order as a guest. However, creating an account at Urban Trendz has some advantages, including:
- Accelerated checkout process
- Easily view your order status and order history
- Receive updates on new releases and special offers
2. Which payment methods does Urban Trendz accept?
We accept major payment methods, including all major credit cards (Visa, MasterCard), as well as IDEAL. You can pay your preference during the checkout process.
3. How secure is my online order at Urban Trendz?
Your online purchases are safe with Urban Trendz. During the checkout process, your information is sent via a secure SSL connection. This means that your information is encrypted and sent directly to our payment network for authorization and approval. Your credit card information is not stored on our servers.
4. Are exchange rates applied?
All transactions on our website are made in Euros. If your credit card is in another currency, the amount will be converted according to the daily exchange rate on the date your card issuer processes the transaction.
5. Can I change my shipping address after placing an order?
Please note that it is not possible to change your shipping address once your order has been processed or shipped. Please ensure you enter the correct address when placing your order to avoid delays, especially for holiday destinations or temporary addresses.
6. How long does shipping take and how can I track my package?
Once your order has been shipped, you will receive an email with your tracking number and a link to the tracking website. Please note that we are not responsible for any delays caused by your country's customs. On average, shipping takes between 6 and 12 business days.
7. What should I do if I am missing items in my order?
If there are any items missing from your order, please contact us as soon as possible at info@urbantrendz.nl . Please include your order number and a description of the problem so we can help you quickly.
8. How can I contact customer service?
If you have any other questions or need any help, you can reach us via email at info@urbantrendz.nl . We are ready to help you with all your questions and problems.